AFTER SALES

Dedicated service and spares team

Our dedicated and professional service team is on hand to ensure that our customer’s system remains competitive in the long run. At Periplast you can rely on first-class service because our service is far from over when we have constructed the system. A deep understanding of processes and technical requirements: it is important to offer the maximum added value in the area of after-sales service and to support our customers effectively in the implementation of their goals.

Our five types of service:

1. REMOTE SERVICE

2. ORIGINAL SPARE PARTS

3. COMPREHENSIVE SERVICE CONCEPT

4. TRAINING OF CUSTOMER´S STAFF

5. PLANT OPTIMIZATION

We take on the assembly and commissioning all over the world. We train our customer’s employees: from expert training in process-related techniques and proper maintenance through to the operation of control technology. We are also on hand for our customers in the preparation of safety standards. Maintenance work, carrying out inspections and repairs as well as a spare parts delivery service are a matter of course for us

That’s why we only use original parts as part of our services. This is the only way to meet our quality standards and those of our customers. Whether it’s in Australia, Angola or Chile, our customer service is available with inter-cultural expertise at all times all around the world.

Thus, we provide a unique technical support and guarantee that each system fulfils exactly the requirements for which it was designed.

For the optimization of plants, revamping plays an important role. The adaptation of systems to today’s and future requirements with an increase of efficiency and productivity and reduction of the operating costs at the same time are the requirements for economic revamping concepts.

To provide the maximum system availability, the remote service is recommendable. This comprises performance parameters such as a comprehensive remote diagnosis, preventive inspections, reactive fault remedy via VPN or internet as well as software updates. A professionally executed remote service is often more cost-efficient and faster than a service on site.

AFTER SALES MANAGER

Idalina Leal

telm: +351 244 859 995

email: idalina.leal@periplast.pt

telf geral: +351 244 859 990